Why Cloud Contact Centers?

The demands placed on customer service teams and contact centers today are higher than ever before. Organizations want contact centers that can scale quickly to meet customer demand, and they want agents that deliver highly personalized customer support. Doing that...

Defining 4G/LTE

We see the number/letter combination in the corner of our smartphones so often, it has almost become invisible: 4G/LTE. Not only that, ‘4G’ is also touted so repeatedly (and loudly) in Verizon, Sprint, and AT&T commercials, most of us hit the mute button without...