by admin | Nov 6, 2019 | Blog, Contact Center
Today, it’s not enough for contact centers to merely offer users a streamlined multi-channel experience. Giving customers access to voice, chat, email, and self-service options is critical, but there is more to it than that. What makes a company’s customer contact...
by admin | Jan 9, 2019 | Blog, Cloud, Contact Center, Data, News
It seems that contact centers worldwide are moving to the cloud. That’s primarily because developing contact centers the old way, with on-premise hardware and software, is complex, time-consuming, and expensive. On the other hand, cloud-based contact center...
