Collaboration, the Future of the Workplace

It wasn’t long ago that being productive at work, meant that team members needed to occupy the same space. Today, however, that’s no longer the case. Collaboration and efficiency at work are pushing conventional boundaries and moving beyond the ‘this is the way we’ve...

Advantages of Omnichannel Contact Center Solutions

Today, it’s not enough for contact centers to merely offer users a streamlined multi-channel experience. Giving customers access to voice, chat, email, and self-service options is critical, but there is more to it than that. What makes a company’s customer contact...

IAM Solutions for Your Business

When you forget a password to an online account, an identity and access management (IAM) system ensure that you are who you say you are and not a random person attempting to access your data. We rely on IAM solutions every day to protect our personal data and...

Are You Really Prepared for a Disaster?

Think about it – if your company lost some or all of its data due to disaster, could you continue ‘normal’ business operations? If your inventory information, manufacturing processes, or contractual data even partially disappeared would you still be able to bill...

Things to Consider Before Switching to SD-WAN

The expectation of anytime anywhere access to bandwidth-intensive enterprise applications, including the growth of cloud services, has put a tremendous strain on traditional WAN infrastructures. Not only that, as remote offices have become the norm and mobile devices,...