5 High-Value Features of Hosted PBX

  Whether you run a multinational corporation or a startup, communication is the key to survival and success. Many organizations, regardless of size or industry, still rely on legacy PBX phone systems as the backbone for their corporate communications. However, these...

Common Concerns of Managed WAP

Since the introduction of managed WAP or cloud-managed WLANs, the typical profile of an organization that has adopted this type of infrastructure has been a small company with multiple remote offices. Those in the hospitality industry and retailers have long been...

Overcoming Concerns About Moving to G Suite

As cloud-based collaboration tools become more accessible and affordable, businesses of all sizes are finding themselves considering which platform is best suited for their business. For many, Google’s G-Suite (formerly Google Apps) is an appealing option because of...

Defining Software-Defined Networking

We’ve long heard about the benefits of Software-Defined Networking (SDN) for cloud service providers and in data center architectures.  Today, however, the SDN architecture model is expanding rapidly in the enterprise market, as well as to companies looking for a...

Why Cloud Contact Centers?

The demands placed on customer service teams and contact centers today are higher than ever before. Organizations want contact centers that can scale quickly to meet customer demand, and they want agents that deliver highly personalized customer support. Doing that...

What is IAM and Who are the Major Players?

As the number of connected devices in the workplace skyrockets and Bring-your-own-device (BYOD) continues to be the norm, maintaining data security in the enterprise continues to be a significant challenge. Protecting corporate information and applications on mobile...

Defining 4G/LTE

We see the number/letter combination in the corner of our smartphones so often, it has almost become invisible: 4G/LTE. Not only that, ‘4G’ is also touted so repeatedly (and loudly) in Verizon, Sprint, and AT&T commercials, most of us hit the mute button without...